We help senior leaders improve performance
in their frontline and operational teams

First-line managers are the biggest drivers of employee engagement and team performance (Gallup & Corporate Leadership Council*). But many lack the capability to improve performance and productivity – even after leadership training.

As management consultants, we specialize in helping you identify the capabilities your first-line managers need – but don’t currently have – to get better results, and close those capability gaps with a custom Performance Leadership System. Our approach is based on our work with over 70 orgs, behavioral science research, and what managers of high-performing teams do.

Clients have increased performance by 11% or more within 6 months, and achieved “world-class” levels of employee engagement. We work online with clients anywhere. Here's what some of them have achieved:

“Within four months of applying the system, fundraising revenue doubled across all channels in the program, and employee engagement increased by 18%.” Devinia Liddelow, People Capability & Change Manager, World Vision

“Average Handling Time reduced from around 7 minutes to less than 5 minutes 30 seconds. Employee engagement improved beyond the public sector benchmark.” George Van Ooyen, Group General Manager Client Service Support, Ministry of Social Development (MSD)

“Sales increased by 20%. At the same time, employee engagement significantly improved to the second highest in SKF in the Asia-Pacific region.” Simon Whyte, Managing Director, SKF New Zealand

“Productivity increased, decreasing wait times and rework. This decreased overtime by 65%, saving more than $200k a month. Customer complaints dropped to zero.” Richard Petterson, Executive Leader Operations and Service Delivery, Queensland Urban Utilities

“More new donors were signed up than we had hoped for, with a 40% increase in six months. This outcome enabled us to hit our Plasma Donor Panel stretch target more than a year early.” Doug Gallagher, Director Donor Services, New Zealand Blood

“Blair gave my team managers practical leadership skills, which made a massive difference in their staff management. As a result, sales conversion increased by 25%.” Susy Goldner, Global Guest Contact Centre Manager, Virgin Australia

What’s Your Goal Today?

• Learn about how we work, and the system we customize for clients to build the capability of their first-line managers to get better results.

• Find out about us, and our experience.

• Read and watch our client success stories, to discover the performance and productivity improvements our clients have achieved.

• Book a gap analysis (at no cost). In this call, we’ll identify the capabilities your first-line managers need – but don’t currently have – to get better results. And you’ll get a plan for how to close those capability gaps.