We help senior leaders improve performance
in their frontline and operational teams

The managers of frontline and operational teams are the biggest drivers of engagement and performance (Gallup & Corporate Leadership Council*). But many lack the capability to improve performance and productivity – even after leadership training.

As management consultants, we specialize in helping you identify what’s holding back performance or productivity, and fix it with a custom Performance Leadership System. Our approach is based on our work with over 70 organisations, the latest research in behavioral science, and what managers of high-performing teams do.

Clients have increased performance by 11% or more within 6 months, and achieved “world-class” levels of employee engagement. We work online with clients anywhere. Here's what some of them have achieved:

“Call handle time dropped by 65 seconds (16%), call quality improved, and agent availability to help our customers increased from 50% to 90%. Our employee engagement is now world-class (between 88% and 93%).” Dwina Dickinson, Head of Retail Operations, Contact Energy

“Within four months of applying the system, fundraising revenue doubled across all channels in the program, and employee engagement increased by 18%.” Devinia Liddelow, People Capability & Change Manager, World Vision

“Average Handling Time reduced from around 7 minutes to less than 5 minutes 30 seconds. Employee engagement improved beyond the public sector benchmark.” George Van Ooyen, Group General Manager Client Service Support, Ministry of Social Development (MSD)

“Sales increased by 20%. At the same time, employee engagement significantly improved to the second highest in SKF in the Asia-Pacific region.” Simon Whyte, Managing Director, SKF New Zealand

“Productivity increased, decreasing wait times and rework. This decreased overtime by 65%, saving more than $200k a month. Customer complaints dropped to zero.” Richard Petterson, Executive Leader Operations and Service Delivery, Queensland Urban Utilities

“Blair gave my team managers practical leadership skills, which made a massive difference in their staff management. As a result, sales conversion increased by 25%.” Susy Goldner, Global Guest Contact Centre Manager, Virgin Australia

What’s Your Goal Today?

• Learn about how we work, and the system we customize for clients to improve performance and productivity.

• Find out about us, and our experience.

• Read and watch our client success stories, to discover the performance and productivity improvements that are possible.

• Book a call (at no cost), to check if we’re a good fit for each other. You’ll walk away with clear next steps on how to improve performance or productivity in your organisation.